Frequently Ask Questions

For User

How do I book a service on Skedul?

To book a service, simply follow these steps:Log in to your account or create a new account if you don't have one. Browse the available services and select the one you want. Choose a date, time, and any additional preferences. Confirm your booking and make payment if required. Receive confirmation and details of your booking.

Can I cancel or reschedule my booking?

Yes, you can cancel or reschedule your booking through the app. Navigate to your bookings, select the booking you wish to change, and follow the prompts to cancel or reschedule as needed.

Is there a way to track my booking status and history?

You can track the status of your bookings and view your booking history in the app. Visit the "My Bookings" or "History" section to access this information.

How do I contact customer support?

Visit the "Help" section in your profile to get in touch with us.

For Service Providers (Partners)

How do I register as a service provider on Skedul?

To register as a service provider, follow these steps:
Log in to your account or create a new provider account.
Complete your profile by providing business details, services offered, pricing, availability, etc.
Await approval from our team to start offering your services on the platform.

How can I manage my services and availability?

You can easily manage your services, pricing, availability, and other details in the "Partner Profile" by clicking the profile icon. Update information, add new services, and set your schedule as needed. You need to ensure that you have switched to Partner Mode to access these menu.

Can I accept or decline booking requests?

Yes, as a service provider, you have the option to accept or decline booking requests based on your availability and preferences. You'll receive notifications for new requests and can take action accordingly.

How do I receive payments for services rendered?

Payments for services rendered are processed securely through the app. You can set up your payment preferences and receive payouts directly to your linked bank account or payment method.

Is there a rating and review system for service providers?

Yes, customers can rate and review service providers based on their experience. Positive reviews can enhance your reputation and attract more bookings.

Customer Care Hotline

PT. Vast Horizon International

+62 818-0458-8222

cs@skedul.com

Address

Jln Raya Bypass, Kediri Nomor 24, Banjar Anyar, Kecamatan Kediri, Kabupaten Tabanan, 82121

Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
0853-1111-1010 (WhatsApp)